ICICI Lombard and Skit.ai partner to launch a first-of-its-kind AI-powered Digital Voice Agent to assist customers in tracking their claim status
Simplifying the complex process for tracking status of claims for motor and health insurance, while giving customers a better experience. Skit.ai’s solution is gearing up to partner with ICICI Lombard to achieve up to 30% call containment and enable up to 28% savings in contact center costs. Mumbai/ Bengaluru September 14, 2022: : ICICI Lombard, India’s leading private non-life insurance company partnered with Skit.ai, an AI-based SaaS voice automation platform, to launch a first-of-its-kind AI-powered Digital Voice Agent to assist customers seeking the status of their insurance claims, for health and motor insurance policies. Leveraging the Skit Augmented Voice Intelligence…