The largest IT business in India, Tech Mahindra, revealed on Wednesday that it has partnered with Bank of Baroda in a strategic alliance to enhance the bank's customer service using digital tools.
A pioneering Centre of Excellence (CoE) for Bank of Baroda's Contact Centre has been established, the business stated in a release, giving the bank access to cutting-edge technologies to address the evolving needs of its clients.
Dinesh Pant, Chief General Manager at Bank of Baroda, expressed his excitement about the collaboration, stating, "Our partnership with Tech Mahindra is a significant step forward in enhancing operational efficiency and providing immersive experiences to our customers through the deployment of digital solutions across India. Tech Mahindra's Centre of Excellence will modernise our non-core operations as we embark on our digital transformation journey."
The business stated in its release that the newly formed Centre of Excellence, led by Tech Mahindra, will play a significant role in the widespread deployment of these digital solutions. The partnership intends to increase operational effectiveness and provide consumers of Bank of Baroda with better services. The cooperation aims to change the consumer experience and produce measurable business results by leveraging cutting-edge technologies including artificial intelligence (AI), blockchain, 5G, augmented reality (AR), and virtual reality (VR).
In addition, this partnership aims to digitally revolutionise Bank of Baroda's operations by putting a variety of cutting-edge digital solutions in place at the Contact Centre. In order to introduce technologies like speech analytics, quality monitoring, a knowledge management portal, conversational Interactive Voice Response (IVR), and BOT-based training tools, Tech Mahindra will make use of its technological know-how and software capabilities.
It is important to note that partnerships between technology businesses and financial institutions are becoming more and more important as the digital revolution continues to transform the global economy. The collaboration between Tech Mahindra and Bank of Baroda exemplifies the industry's dedication to innovation and utilising technology to raise customer happiness.
Bank of Baroda seeks to maintain its position as a leader in the banking sector by implementing cutting-edge digital technologies while providing top-notch customer care.
