•  The product is capable of placing 1M+ calls a day, and 10,000+ concurrent calls at a time
  • The product helps D2C brands increase their cart abandonment recovery rate by a whopping 23%

New Delhi, 23 Aug 2022 – SuperBot an intelligent, AI-powered voice agent and a SaaS-based product by PinnacleWorks has announced a variant specifically to cater to the requirements of D2C brands. With the D2C startup space growing exponentially, there is a dire need for finer customer support. In light of the same, the brand has announced the launch of SuperBot’s dedicated version which is capable of taking the overall support experience provided by the businesses a notch up.

The solution unlike any other voice agent available in the market comes with an easy DIY platform. The user can access the platform and simply select the use case, language, and industry and have the product ready for integration with their existing systems. The product is capable of placing 1M+ calls a day, and 10,000+ concurrent calls at a time.

“D2C sector in India is enjoying the healthy base of 700 million internet users and online shopper base of 140 million, which is growing exponentially. With a userbase this huge, it certainly becomes challenging for the brands to serve the customer directly online and maintain the user experience all the time. Understanding the prevailing gap, we decided to offer a unique solution which would be in sync with the sector requirements,” said Mr. Sarvagya Mishra, Co-founder, and Director of SuperBot (PinnacleWorks).

The product can offer added support by setting up a 24x7 Helpline at zero training and infrastructure agent, conducting mass-level feedback and survey campaigns, executing feedback and survey campaigns and more. The solution also helps brands increase their cart abandonment recovery rate by a whopping 23%, thus helping them boost their revenue and ensuring new client acquisition and retention. It eventually leads to a handsome RoI as one does not require providing any training or exhausting time in its implementation.

SuperBot is available in 9+ languages including Hindi, English, Marathi, Bengali, Kannada, Punjabi, etc.

About SuperBot by PinnacleWorks

SuperBot is an intelligent, AI-powered voice agent, by PinnacleWorks which was established in the year 2012. The brand has always focused on bringing a revolution in the tech industry. Following its vision of Always Evolving, PinnacleWorks launched SuperBot in the year 2018, when the concept of an AI-Powered chat agent was new to the Indian Market. It transformed the communication process for 100+ organizations & helped them connect with their users 24x7 over various media including WhatsApp, Facebook, etc. It took the next step towards advancing communication by launching the voice-based communication agent of SuperBot, which is capable of catering to 1M+ inbound/outbound calls a day. With the launch of SuperBot-Voice Agent, the mission stays the same and i.e to revolutionize calling and make businesses use machines for doing the hard work while the humans invest their time in doing the smart work only.

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