Sinch report reveals consumers want better ways to get real-time financial services and connect with their bank
56% consumers would prefer speaking to banks using video call experience for personalized two-way interaction 71% give high importance to easy access to a human customer care service for banking New Delhi— August 03, 2022 — Consumers want far more personalized mobile banking experiences that make it easy for them to get real time 1:1 support anywhere, says a survey of 3000 global consumers in more than 10 countries including India, commissioned by Sinch (Sinch AB (publ) – XSTO: SINCH). With 64% feeling comfortable discussing personal/sensitive financial matters with their bank via mobile messaging, but about 62% wishing to have…