Wellness at workplace, digitization, reducing carbon footprint; trends in focus for Facility Management industry in 2022: PSIPL

Every year the boundaries of the facilities management industry noticeably shift. As new technologies emerge, expectations change and working practices evolve, this industry must react to successfully meet these.

2021 continued be the year of healthcare crisis which paved way to improvise the wellness quotient of the real estate assets. For this, the facility management workforce became the frontline warriors ensuing to maintain sanity of the workplace.

Hospitals became the first line of service during the advent of the pandemic: Even though the pandemic was in fury and economic operations had halted owing to the lockdown, the hospitals continued to provide medical services to the Covid patients in the country. In order to maintain the operability of the hospitals, the facility management workforce continued to perform their tasks.

Since people were forced to spend 90% of the time in their homes, the FM services at residential complexes saw an unprecedented stress in terms of continuity of services while manpower availability was scanty. These societies explored options of allowing manpower to be stationed at site and explored for new avenues to mitigate the infection. Disinfection saw a record growth which tapered as unlock began. As the hospitals got stretched due to infection surge, few residential sites put up equipment to manage patients with mild to moderate symptoms through oxygenated beds with in the complex.

Business continuity at the essential services sector was imperative to ensure basic needs for getting through the lockdown are met at all times. Our staff deployment at various multilocational BFSI clients PAN India was augmented to meet this challenging need. The site staff was supposed to serve ensure business as usual and help in impeding infection at the same time. Our repairs & maintenance wing backed up by robust vendor support connected seamlessly through our command center helped our BFSI client with uninterrupted services at all times.

Warehouses, Small Office workspaces/branches, Manufacturing lines saw pent up demand during the various phases of unlocking

With the unlocking of the economy, small office workspaces, branches for a multilocation essential service and manufacturing assembly lines became the prime service renderers of the facilities management services. The task bestowed upon the facility managers were to ensure COVID-preparedness, train the workforce to follow protocols, create sanitization schedules in the space to make it conducive to initiate operations.

Trends which are going to be of prominence in the year 2022

Technological advancement and digitization

Automation and scalability are critical for facility management firms to be able to provide effective service to their clients. Technology adoption will see much faster adaptation. People are now fine to have critical discussions and even decision on a virtual mode. Technology will become pivotal for sustainability and reliance of any business across all segments.

Transforming organizational culture by building employee experience

Organization to move to an outcome-based arrangement with its employees as remote working becomes part of the new normal. Client motivation and sense of belonging will be challenged as more and more people spend less time in office. Wellbeing &flexibility becomes the core of employee retention beyond than just renumerations.

Leveraging technology to ensure remote visibility, control and feedback mechanism. Solutions to have special focus on contact less technology. Similar to PSIPL face based attendance system, under usage at all large sites since last few years.

Focus on eco-friendly applications – reducing carbon footprint

Companies will look to engage with FM partners that provide sustainable equipment and solutions which will help in reducing the carbon footprint. The past year has led everyone to increase emphasis on being environment-friendly. TCO (total cost of ownership) to become a more common aspect for asset selection which shall also capture its impact on environment as a critical factor

Importance of Safety Managers

Safety managers are a crucial part of modern facility management operations. They are responsible to execute and plan health and safety measures for employees to prevent hazards and injuries. Regular training, raising awareness on the need of safety, and providing the right tools and equipment are a part of his key responsibility areas. This profile will gain increased prominence in the coming year.